Automation
The Automation Service is part of the Transformation portfolio and uses automation technology to help people do their jobs, reduce transactional work, and release time to focus on more value add activities.
Read on to find out more about our service and how we can help you and your colleagues.
What is Automation?
We all engage with automation technologies in our everyday lives; sometimes without even knowing it. When we complete online forms, when we use chatbots or when we order from our favourite online store. It is therefore not a surprise that the Univeristy of Glasgow is embracing automation and adding virtual workers to help teams across the University.
Automating the administrative tasks that consume a lot of time, or involve a lot of rework will be a really positive change for team members. It will free up time to focus on other areas of service delivery, and will be more enriching for team members as the repetitive tasks will no longer consume the working day.
We have rolled out virtual assistants in External Relations, People & OD, Student & Academic Services, Finance, the College of Social Sciences, the College of Science & Engineering, the College of Medical, Veterinary & Life Sciences, and the College of Arts & Humanities.
The team is continuously working to deliver automation solutions for teams across the University, and to discover new opportunities for where a virtual worker can improve staff and student experience.
Get in touch with us at AutomationService@glasgow.ac.uk to ask any questions or to raise an automation idea with us.
Our journey so far
Following a fast paced and successful proof-of-concept period that delivered RPA automations across a range of teams and functions, we have engaged with Ernst & Young as a strategic partner to deliver the next wave of Intelligent Automation transformation across the University. We are building an enduring Automation Service and Centre of Excellence, delivering value and impact across student and staff-facing processes.
Submit an idea
Our Automation Discovery team engage with business areas to assess automation opportunities in line with the University's strategic objectives to add to our growing pipeline. In addition to these targetted waves of Discovery activity, we also welcome hearing directly from colleagues across the University to see where we can help reduce burden and improve experiences.
Resources
To help you on your Automation journey, the team have put together some resources to aid you in feeling engaged, informed and comfortable every step of the way. Please note: to view this page, you must be on campus or logged into the University's VPN.
Meet the team
The work of the Automation Service is delivered by a specialist team, supported by colleagues across the Transformation Team and the wider University.